Account & Order Tracking

An account is required

An account is required to place an order. Guest checkout is not available.

Tracking is inside your account only

Order tracking is available only inside your signed-in customer account. There is no public tracking route and no public tracking form.

No order can be looked up using:

• Order ID alone
• Email alone
• Phone alone
• Courier number alone

Each customer can access only their own orders.

How to track your order

• Sign in
• Open My Account
• Open My Orders
• Select the order
• View the order status

My Orders

Cancellation & account deletion

Cancellation is available before dispatch through your account or via WhatsApp.

You can request account deletion. Some transactional data may remain where legally or operationally required.