Privacy Policy
This policy explains what data we collect, how we use it, and your rights to control it.
Last updated: September 2026
Information we collect
- Full name
- Phone number
- Email address
- Delivery address
- Order history
- Business/company information for B2B customers
- Customer support communications
- Technical/session information required to run the website securely
Purpose of processing, orders & account management
We use your data to create your account, process and deliver your orders, provide support, and operate and secure the website.
Delivery partners
Courier/delivery companies may receive only the information required for fulfilment, such as customer name, phone, address, and delivery instructions.
Analytics & advertising technologies
We may use the following services, now or in the future, subject to your cookie choices:
- Google Analytics
- Cloudflare Web Analytics
- Meta Pixel
- TikTok Pixel
Optional analytics and marketing tools load only after your consent. See our Cookie Policy.
Marketing
We may contact you by email, WhatsApp, or SMS. You can opt out of marketing at any time.
Your rights & account deletion
You can request: access to your data, correction, account deletion, or a marketing opt-out.
Some data relating to completed transactions may be retained where legally or operationally required (accounting, fraud prevention, disputes).
Security
Login and authentication data are processed securely as technically required. Zahwa staff are never presented with plain-text passwords.
Contact
For any privacy request, contact us on WhatsApp or by phone at +20 114 442 4111.