Frequently Asked Questions

Yes. An account is required to place any order with Zahwa. Every order is linked to your account, so you can follow and manage it after signing in. Creating an account needs only your name, email address and a password.

No. Guest checkout is not available at Zahwa. Create an account once and every order, with its status, is kept together in it.

Sign in and open My Orders to see the status of each order. Tracking is available inside your account only; there is no public tracking by order number. For help, message us on WhatsApp with your order number.

The store checks whether your address can be served when you enter it at checkout. If it can, you see the delivery fee and the estimated delivery time before you submit the order.

Checkout shows the estimated delivery time for your address before you order. It is an estimate, not a guarantee, and can be affected by traffic, public holidays and high order volumes.

Cash on Delivery is the payment method available now: you pay when your order arrives. The order total and any delivery fee are shown at checkout before you confirm.

Yes, as long as the order has not been dispatched. Request the cancellation from the order page in your account, or message us on WhatsApp with the order number; we review the request and confirm it with you by phone.

No. The delivery address cannot be changed after the order is submitted. If the address is wrong, you can cancel the order before dispatch and place a new one with the correct address.

We contact you about a replacement, and we never send a substitute without your approval. If an item is missing from a delivered order, we send it if it is available, or refund it.

You have 14 days to return and 14 days to exchange eligible items, unused and in their original packaging. The policy does not reduce your legal rights for defective, damaged or incorrect items. Approved refunds are normally sent within 5–7 business days, and Cash on Delivery orders are refunded by bank transfer.

Yes. We supply restaurants, cafés, offices and other businesses, with quotations, quantity pricing and credit terms for approved business customers. See our B2B & Wholesale terms or message us on WhatsApp.